If you find yourself returning ASOS clothes over and over again, be warned: ASOS is changing its returns policy.
Theres both good and bad news.
Lets look at the good news first: the return period is now longer.
In an email sent out to its customers, the brand explained that they had changed the return period from 28 days to 45 days so that customers have longer to try on clothes and decide whether to keep them or not.
They wrote: We know easy returns are one of the (many) reasons you shop with us, so weve increased the time you can return stuff from 28 days to 45 days.
If you return anything within 28 days, well refund you as normal… and after that (up to 45 days), youll now get an ASOS gift voucher for the amount you spent.
However, in bad news for serial wear-and-returners, ASOS is cracking down on the possibility of fraud. Which means if you are frequently purchasing and returning clothes, you might be a suspect.
The brand continued: We also need to make sure our returns remain sustainable for us and for the environment, so if we notice an unusual pattern, we might investigate and take action. Its unlikely to affect you, but we wanted to give you a heads up.
But dont worry, ASOS will know the difference between someone whos buying clothes that dont fit or dont look right, and those who are buying multiple items to wear and then return for a refund.
They said: If we notice an unusual pattern of returns activity that doesnt sit right: e.g. we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads – way, waaay more than even the most loyal ASOS customer would order – then we might have to deactivate the account and any associated accounts.
Of course, this is only a very small percentage of customers, and genuine customers needing to return items wont be affecRead More – Source